WHAT IS THE RETURN POLICY?
Bondi Swim accepts refunds within 14 days of receiving our product.
We only ask that the following requirements are met:
- Item/s must be in original condition, with all labels and original packaging intact.
- Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping and return label cost.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to Bondi Swim for an exchange or refund are not covered nor reimbursed by us.
HOW DO I ORGANISE A RETURN?
To initiate a return, simply email us at firstname.lastname@example.org using the e-mail address used to order the swim-shorts.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, you will receive your refund (item price excluding original shipping cost).
Bondi Swim cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
We will provide you with the full address of our warehouse when we allocate your Returns Authorisation number to you!
Items returned without a valid RETURNS AUTHORISATION # will be returned to sender and will not be processed.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours.
We will refund you through the same method you used to pay (Paypal or credit card) within 1-2 business days.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged product/s or have a manufacturing fault occur, please contact us immediately at email@example.com